Refund Policy
We understand sometimes things just don't go to plan. Please read our refund policy carefully.
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Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can't, unfortunately, offer you a refund.
Refund requirements:
The following criteria must be met to qualify for a refund:
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Product is defective
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Product is not as described
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Product must be in original packaging
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Product must be unused
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Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
https://www.countryco.nz
This document was last updated on May 16, 2023